REFUND POLICY | DiaDye.com

Hello There, as you’re considering to take a look upon this refund policy, you may already purchased from us or you’re about to purchase something. We so owe you a “THANK YOU”.

So, once the returned item we receive, please allow us a maximum timeline of 5-10 business days for the item to be verified and processed in our Returns Department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment. This refund policy is applicable for certain products if they meet all return condition as mentioned in Return Policy.

The time required to complete a refund depends on the payment method you have selected. Once we have received your product, it has undergone through verification, the expected refund processing times per refund methods are –

Payment Method

bKash

7-15business days after confirming return/refund request

15-20business days after confirming return/refund request

15-25business days after confirming return/refund request

5-10business days after confirming return/refund request

Terms for Refund

  1. For the case of product running out of stock, Refund process will initiate between 48 hours after cancellation of your order for that product.
  2. Outbound shipping fees paid, and payment gateway charges are non-refundable.

RETURN POLICY

HOW TO RETURN A PRODUCT?

If you want to return your product, you have 3 business days after item delivery, to submit a complaint / request for return. If your product meets all the conditions, return process will be initiated by calling our customer care service.

Steps To Return

  1. Check, if the product delivered fills up all return conditions.
  2. Call our Customer Care Service
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    for placing return request.

  3. Fill up the Return form given with the invoice.
  4. Please ship it back to our address in the original outer box that it came in, or something sturdy that won’t get crushed in transit.
  5. Your returned product will go through quality check to ensure return conditions.
  6. You will get the return if validated by diamu.com.bd return department.

Note

  • We do not issue return/replacement on sale items
  • We reserve the right to refuse a return/refund if these conditions are not met
  • We will pay for shipping costs in case of a replacement